Sallie Boyles, Write Lady
Is the Customer Always Right
Is “the customer is always right” an outdated principle? While growing up in my parents’...
Will the Welcome Mat Disappear
How often has a friendly sales representative treated you like royalty—until the business had your...
You Never Asked for It
Are you often annoyed or inconvenienced by pointed and/or inappropriate questions? Many would agree that...
Games of Engagement
Do you often need to repeat yourself because your so-called listeners completely or partially miss...
She Never Predicted My Reaction
When have you been most surprised by someones verbal response? Did the individuals words or...
Insurance 101 for College Students
Have you ever studied risk management? As a marketing major, I took the mandatory college...
